Publisher Terms of Service
These Terms govern Slipway Sync Snowflake Native App products published by EPC Scout LTD (including the Clio Legal and Filevine Legal connectors). Snowflake’s terms, Snowflake Marketplace terms (when listed), and third-party developer or API terms (including Clio and Filevine) also apply where relevant.
The Privacy Policy describes how we process publisher personal data.
1. Agreement and parties
By installing, configuring, or using a Slipway Sync Snowflake Native App (“Software”), you agree to these Terms on behalf of the organisation that owns the Snowflake account (“Customer”). You represent that you have authority to bind that organisation.
Publisher: EPC Scout LTD (company number 17229314), trading as Slipway Sync (“we”, “us”).
The Software is supplied for business customers only. To the maximum extent permitted by law, consumer legislation (including the Consumer Rights Act 2015) does not apply.
Each connector is a separate product (separate Marketplace SKU when listed). These Terms apply to each product Customer installs.
2. Order of precedence
If Customer obtains the Software via Snowflake Marketplace (when listed), the Marketplace order flow and Snowflake’s applicable terms apply. If there is a direct conflict on fees or entitlement, Snowflake’s Marketplace terms and the order record prevail for those commercial terms. These Publisher Terms govern licence scope, data residency, acceptable use, and liability as between Customer and EPC Scout, except where Snowflake’s terms mandatorily prevail.
Pre-listing early access arranged by email is evaluation-only. It does not imply a live Marketplace listing, a service-level agreement, or a paid subscription until Snowflake shows an active entitlement.
3. Licence
We grant Customer a limited, non-exclusive, non-transferable, non-sublicensable licence to use the Software in Customer’s Snowflake account(s) solely to extract, model, and analyse data from authorised third-party systems (including Clio Manage and Filevine) for Customer’s internal business purposes.
The Software implements a closed extract set of resources. It is not a licence to the entire vendor API. Customer may install Native App updates we publish; unused older versions are Customer’s responsibility.
We may provide documentation. Feedback Customer sends may be used to improve the Software without obligation or attribution.
4. Intellectual property
The Software, documentation, and related publisher IP remain owned by EPC Scout LTD (or its licensors). These Terms do not transfer ownership of Clio, Filevine, Snowflake, or other third-party IP. Customer retains ownership of Customer Data in Customer’s Snowflake account.
5. Customer responsibilities
Customer must:
- Maintain a valid Snowflake account and any required third-party subscriptions (for example Clio Manage or Filevine)
- Complete authorisation and bind secrets and External Access Integrations correctly in Customer’s account
- Comply with third-party API terms (including Clio Developer Terms and Filevine partner or API terms where Filevine is used)
- Ensure Customer has lawful authority to process data synced into Snowflake, including any special-category or privileged material in Customer’s own files
- Pay Snowflake compute, storage, and related charges for Customer’s account; those are not included in our licence
- Not reverse engineer (except as permitted by mandatory law), resell, or use the Software to build a competing practice-management product
6. Customer Data, residency, secrets, and EAI
Customer Data means data Customer extracts or stores in Customer’s Snowflake account through the Software, including practice data from Clio or Filevine.
- Customer retains ownership of Customer Data.
- Production Native App extracts write practice data into Customer’s Snowflake account. We do not operate a multi-tenant warehouse of that data.
- Production secrets and External Access Integrations remain under Customer’s control in Customer’s account. We do not receive production tokens in our infrastructure for that extract path.
- Extract is read-only over HTTPS to public vendor APIs (not Private Link), plus webhook subscription management where that feature is enabled.
- Optional webhook delivery, if enabled for Customer, may transit a publisher-operated ingress only as processor, solely to write events into Customer’s Snowflake account. We do not keep those events as our own warehouse.
- On uninstall, Customer is responsible for deleting remaining objects and revoking OAuth or API credentials.
Our Privacy Policy applies to publisher personal data (website, support, and commercial contacts).
7. Acceptable use
Customer must not use the Software to: access data or tenants without authority; attack, overload, or circumvent rate limits or security controls; probe other customers’ environments; or process data unlawfully. We may investigate suspected misuse and cooperate with Snowflake or vendors where required.
8. Support and availability
Support contact: support@slipwaysync.com. No service-level agreement is promised on the public website. Any Marketplace listing SLAs, if offered later, will be described on the listing page.
We do not warrant uninterrupted operation of Clio, Filevine, Snowflake, DNS, or the public internet. Customer is responsible for warehouse auto-suspend, task schedules, and grant configuration in Customer’s account.
9. Fees and Marketplace status
Public Marketplace listing may be coming soon. Fees for paid Marketplace listings, when available, are charged via Snowflake’s commerce flow and are exclusive of VAT unless stated otherwise. Unpaid invoices or Marketplace suspension may result in loss of access to updates.
Early access arranged before listing may be free or separately agreed by email and can be withdrawn.
10. Suspension and updates
We may suspend or limit the Software (including by withdrawing listing updates or early access) for material breach, non-payment, security risk, or where Snowflake or a third-party vendor requires it.
We may publish new Software versions. Customer chooses when to upgrade in Customer’s account.
11. Warranties and disclaimer
The Software is provided as is. To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that extracts are complete, that vendor APIs will not change, or that modelling will meet a particular analytical outcome.
12. Liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.
Subject to the preceding paragraph and mandatory UK law, our aggregate liability arising from these Terms is limited to the fees paid by Customer to us for the Software in the twelve (12) months before the claim (or £100 if no fees were paid). We are not liable for indirect, consequential, or lost-profit damages, or for Snowflake credit consumption in Customer’s account.
13. Indemnity
Customer will indemnify EPC Scout LTD against third-party claims, damages, and reasonable costs arising from Customer Data, Customer’s breach of third-party terms, or unlawful use of the Software.
14. Term and termination
These Terms apply while Customer uses the Software. Customer may terminate by uninstalling and ceasing use. We may terminate by withdrawing the listing, ending early access, or terminating for cause (including material breach not remedied within a reasonable time).
Sections on intellectual property, Customer Data, liability, indemnity, and governing law survive termination.
15. Changes
We may update these Terms by publishing a new version on slipwaysync.com (and on the Marketplace listing when live). The “Last updated” date will change. Continued use after the effective date constitutes acceptance, except where mandatory law requires a different process.
16. Notices
Notices to us: support@slipwaysync.com and/or our registered office. Notices to Customer: the contacts associated with Customer’s Snowflake or Marketplace account, or the email used for early-access requests.
17. General
These Terms are the entire agreement between Customer and us about the Software, and they replace prior understandings on the same subject (except Marketplace order records and Snowflake’s terms). Customer may not assign these Terms without our prior written consent; we may assign them to a successor of our business. If a provision is unenforceable, the rest remains in effect. No waiver is effective unless in writing. Nothing in these Terms creates a partnership or agency.
18. Governing law
England and Wales law. The courts of England and Wales have exclusive jurisdiction, except where mandatory protections apply.