Publisher Terms of Service
These Terms cover Slipway Sync Snowflake Native App products published by EPC Scout LTD (including the Clio Legal and Filevine Legal connectors). Snowflake Marketplace consumer terms and third-party developer terms (e.g. Clio, Filevine) also apply where relevant.
1. Agreement and parties
By installing or using a Slipway Sync Snowflake Native App (“Software”), you agree to these Terms on behalf of the organisation that owns the Snowflake account (“Customer”).
Publisher: EPC Scout LTD (company number 17229314), trading as Slipway Sync (“we”, “us”).
The Software is supplied for business customers only. To the maximum extent permitted by law, consumer legislation (including the Consumer Rights Act 2015) does not apply.
2. Order of precedence
If Customer obtains the Software via Snowflake Marketplace (when listed), the Marketplace order flow and Snowflake’s applicable terms apply. If there is a direct conflict on fees or entitlement, Snowflake’s Marketplace terms and the order record prevail for those commercial terms; these Publisher Terms govern licence scope, data residency promises, acceptable use, and liability as between Customer and EPC Scout, except where Snowflake’s terms mandatorily prevail.
Pre-listing sandbox access arranged by email is evaluation-only and does not imply a live Marketplace listing, SLA, or paid subscription until Snowflake shows an active entitlement.
3. Licence
We grant Customer a limited, non-exclusive, non-transferable licence to use the Software in Customer’s Snowflake account(s) solely to sync and analyse data from authorised third-party systems (including Clio Manage and Filevine) for Customer’s internal business purposes.
4. Intellectual property
The Software, documentation, and related publisher IP remain owned by EPC Scout LTD (or its licensors). These Terms do not transfer ownership of Clio, Filevine, Snowflake, or other third-party IP. Customer retains ownership of Customer Data in Customer’s Snowflake account.
5. Customer responsibilities
Customer must:
- Maintain a valid Snowflake account and any required third-party subscriptions (e.g. Clio Manage, Filevine)
- Complete authorisation and bind secrets / External Access Integrations correctly in Customer’s account
- Comply with third-party API terms (including Clio Developer Terms and Filevine partner / API terms where Filevine is used)
- Ensure Customer has lawful authority and consents to process data synced into Snowflake
- Not reverse engineer, resell, or use the Software to build a competing practice-management product
6. Data ownership, residency, secrets, and EAI
- Customer retains ownership of Customer Data in Customer’s Snowflake account.
- Slipway Sync / EPC Scout LTD does not host Customer’s Clio, Filevine, or other SaaS practice payloads on our servers for production installs.
- Production secrets and External Access Integrations remain under Customer’s control in Customer’s Snowflake account; we do not receive production tokens in our infrastructure for production installs.
- On uninstall, Customer is responsible for deleting remaining objects and revoking OAuth / API credentials.
7. Read-only extract (Clio, Filevine, and other connectors)
Where the Software connects to Clio Manage, Filevine, or another authorised SaaS API, it is designed for read-only extraction of business data into Customer’s Snowflake account, plus webhook subscription management required for sync where that feature is enabled. Customer must not configure or misuse the Software to perform unauthorised writes or to violate third-party terms.
8. Acceptable use
Customer must not use the Software to: access data or tenants without authority; attack, overload, or circumvent rate limits or security controls; probe other customers’ environments; or process data unlawfully. We may investigate suspected misuse.
9. Support
Support contact: support@slipwaysync.com. No service-level agreement is promised on the public website. Any Marketplace listing SLAs, if offered later, will be described on the listing page.
10. Fees and Marketplace status
Public Marketplace listing may be coming soon. Fees for paid Marketplace listings, when available, are charged via Snowflake’s commerce flow. Unpaid invoices or Marketplace suspension may result in loss of access to updates. Sandbox access arranged before listing may be free or separately agreed by email and can be withdrawn.
11. Suspension
We may suspend or limit the Software (including by withdrawing listing updates or sandbox access) for material breach, non-payment, security risk, or where Snowflake or a third-party vendor requires it.
12. Warranties and disclaimer
The Software is provided as is. To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free operation of third-party APIs (Clio, Filevine, Snowflake, etc.).
13. Liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.
Subject to the preceding paragraph and mandatory UK law, our aggregate liability arising from these Terms is limited to the fees paid by Customer to us for the Software in the twelve (12) months before the claim (or £100 if no fees were paid). We are not liable for indirect, consequential, or lost-profit damages.
14. Indemnity
Customer will indemnify EPC Scout LTD (trading as Slipway Sync) against claims arising from Customer Data, Customer’s breach of third-party terms, or unlawful use of the Software.
15. Term and termination
These Terms apply while Customer uses the Software. Either party may terminate by uninstalling / ceasing use (Customer) or withdrawing the listing / terminating for cause (EPC Scout LTD / Slipway Sync). Sections on data, IP, liability, and indemnity survive.
16. Notices
Notices to us: support@slipwaysync.com and/or our registered office above. Notices to Customer: the contacts associated with Customer’s Snowflake / Marketplace account or the email used for sandbox requests.
17. Governing law
England and Wales law; exclusive jurisdiction of the courts of England and Wales, except where mandatory protections apply.